A Reliance Capital Company

FAQs on Trading app

New to Reliance Commodities Trading app?
All your doubts and questions, answered here.

What is Reliance Commodities Trading app?
Reliance Commodities Trading app is a smart and power packed application that allows our customers to trade from anywhere and at any time. Also, now enjoy real time trading in commodities, right at your fingertips with this app.

What are the Features of Reliance Commodities Trading app?
Place orders anytime & anywhere Customizable and predefined watchlistLive streaming Market Watch & Get commodities quoteTrack your Day wise/ Net wise positionsInstant access to real-time charts on MCX and NCDEX Widget – Track your watchlist from home screenConvert and square off your open positions Track your watchlist from Home screenPlace Good till date(GTD) and Good till cancel(GTC) orderTrack your limits real time

Who can avail this facility?
Only Reliance Commodities customers can avail this facility. However if you don’t have an account with us please fill the simple account opening form online at Open an account

How to start trading on Reliance Commodities Trading app?
Just follow 3 simple stepsSearch Keyword Reliance Commodities in Android.Install the applicationLogin to application using the same User ID, password and security questions that is used to access Web / Desktop Based trading platform.

What should I do if I’ve forgotten my password?
In case if you have forgotten your password, you can use the facility of password reset available on the mobile app.

Is it safe to trade on Reliance Commodities Trading app?
Yes, it’s completely safe and secure to trade onDual factor authentication in form of website password & security image and questions.Device does not store any session details. This enhances the security in case of loss of your mobile phone.Each session last for 15 minutes if no activity is done.Data transfer between application and our order routing system is secured with highest level of encryption.

What products are available on Reliance Commodities Trading app?
We allow you to trade in NRML & MIS. More products will be added to the basket and will be informed timely.

If I have multiple marketwatch created through Instaplus or InstaXpress, can I view them on Reliance Commodities Trading app?
Yes, all the marketwatch created by you on Insta plus or Insta Xpress will be visible on Reliance Commodities Trading app. You can also alter these market watch or create your own market watch through Reliance Commodities Mobile app.

Can I place an order directly from the marketwatch?
Yes, Reliance Commodities Mobile app gives you an option to place order for particular commodity directly from the market watch. All you need to do is to click on the commodity in your market watch and click “Buy/ Sell” button.

Can I view Intraday charts directly from Marketwatch?
Yes, Reliance Commodities Mobile app gives you an option to view charts for particular commodity directly from the market watch. All you need to do is to click on the commodity in your market watch and click “Intraday Charts” button.

Can I view different types of Intraday charts?
Yes, you have an option to view the intraday charts in various types such as Line, Area, Candlestick and OHLC.

Can I square-off my open position in Reliance Commodities Trading app?
Yes, you can square-off your position from Reliance Commodities Mobile app. Go to ‘Positions’ in menu section and click on the position to square off.

Can I convert my open position from carry forward to intraday or vice versa in Reliance Commodities Trading app?
Yes, you can convert your open position from carry forward to intraday or vice versa in Reliance Commodities Mobile app. Please follow below steps: Go to Positions in Menu section.Select the open position you wish to convert.Click on "Partial Position Conversion" button.Specify the quantity and the new product in which you wish your open position to be converted.

Will I be able to view/manage orders placed through web/desktop based trading platform via Reliance Commodities Trading app and vice versa?
Yes, all the orders placed online / through Dealers will reflect in Reliance Commodities Mobile app and also all orders placed through Reliance Commodities Mobile app will reflect in Web/ Desktop based trading platform.

What are the Operating Systems compatible to use Reliance Commodities Trading app?
Reliance Commodities Trading app is available currently on Android.

What will happen if mobile connection is lost during transaction?
In case your mobile connection is lost during the transaction, there is a possibility that the transaction may fail. Please check the status in the respective section. Example: While placing order if your device internet connectivity is disrupted, you should check the order book to know the status of the order.

What if a new version of the application is available?
Go to application store and update the latest application. In order to avoid the manual updation, request you to check the settings in the application store on ‘Auto-update’

What happens when I change my handset?
When you change your handset, you just need to download Reliance Commodities Mobile app on the new handset again and login with your User ID, password and security questions.

How do I save on data usage while using Reliance Commodities Trading app?
To save on data usage while using Reliance Commodities Mobile app, you can switch the ticker on/off as per your wish from ‘Settings’ menu.

Whom can I get in touch with in case of any issues?
You can get in touch with our Technical Helpdesk team on 022 -39896789 or write to us at customer.support@reliancecommodities.co.in for assistance.

 

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Our operational timing : ​​10.00 am to 11.30 pm, Monday to Friday.

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022 30457001​

*At the time of contacting us, please keep your account details ready for our customer service executive to assist you promptly.